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10 Principles of Responsible Banking

Together with World Savings Bank Institute (WSBI) we want to promote the 10 Principles of Responsible Banking:

  1. Fair and transparent corporate governance
  2. Fair and clear relations with customers with a customer-centric approach
  3. The provision of useful and appropriate products and services that contribute to the improvement of the financial well being of the customers
  4. Responsible investment through the integration of environmental, social, governance (ESG) and ethical issues into financial analysis and decision-making
  5. The promotion of accessibility and financial inclusion
  6. The promotion and provision of financial education policies and instruments
  7. Environment-friendly business
  8. Making a responsible contribution to the community
  9. Being a responsible employer through the application of fair and equal treatment of all staff
  10. Contribution to financial stability.